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Grievance & Contact

How to reach RowQ for support, privacy requests, and security reports — and how to raise a formal grievance.

Last updated July 20, 2026

RowQ is an independent software project operated from India. This page explains how to reach us and how to raise a formal grievance.

Contact

What You Can Raise

  • Complaints about content on the Service, including AI-generated or user-visible content;
  • Privacy and data requests — access, correction, deletion, or withdrawing consent (see the Privacy Policy);
  • Requests from a parent or guardian about an account or its data;
  • Account, billing, or abuse complaints not resolved through normal support;
  • Any other concern under applicable law.

How

Email privacy@rowqstudy.com from your registered email with a description of the issue, any relevant screenshots or transaction IDs, and the outcome you’re looking for. For privacy requests we may take reasonable steps to verify your identity (or, for parents/guardians, your relationship to the account) before acting.

Response Times

We acknowledge grievances within 48 hours and aim to resolve them within 15 days — or we’ll explain the status and expected timeline.

Escalation

If you’re not satisfied with our response, you may escalate to the relevant authority in your region, including the data protection authority that applies to you.

Questions about this policy?

Reach the RowQ team — we usually reply within a couple of days.

Supportsupport@rowqstudy.comPrivacyprivacy@rowqstudy.comSecuritysecurity@rowqstudy.com

More policies

Privacy PolicyWhat information RowQ collects, how it's used and shared, how long it's kept, and the rights you have over it.Terms of ServiceThe agreement that governs your RowQ account — what the Service is, acceptable use, plans, fair play, and liability.Refund & Cancellation PolicyHow cancelling a paid plan works, when payments are refundable, and how to request a refund.Subscription & Pricing TermsRowQ's paid plans — what each includes, how usage limits work, and how plan changes are handled.AI Use PolicyThe rules for RowQ's AI features — accuracy limits you should know about, what's allowed, and what isn't.