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Refund & Cancellation Policy

How cancelling a paid plan works, when payments are refundable, and how to request a refund.

Effective July 20, 2026 · Last updated July 20, 2026

This policy is part of our Terms of Service and explains how cancellations and refunds work for paid RowQ plans. Questions: support@rowqstudy.com.

1.Billing

RowQ’s paid plans (currently ₹499, ₹899, and ₹1999, or as shown at checkout) are billed through third-party payment processors. Prices are in Indian Rupees and include applicable taxes unless stated otherwise. RowQ does not store your full card number, UPI PIN, CVV, or bank password.

2.Cancellation

Cancel anytime from your account settings or by emailing support@rowqstudy.com. Cancelling stops future charges; your plan stays active until the end of the period you’ve already paid for. Deleting your account also ends your subscription — unused time isn’t automatically refunded except as below or as the law requires.

3.When We Refund

Because a plan gives you immediate access to digital content and AI usage, payments are generally non-refundable once activated and used, except:

  1. Duplicate charge — billed more than once for the same purchase.
  2. Paid but not delivered — money deducted but your plan wasn’t activated, and the payment processor confirms the transaction.
  3. Our fault — a verified technical failure on our side prevented you from using the plan, and we couldn’t fix it within a reasonable time.
  4. Wrong amount — you were charged something different from the displayed price.
  5. Required by law — where applicable consumer law requires it.

Request refunds within 7 days of the charge, unless the law gives you longer.

4.How to Request

Email support@rowqstudy.com from your registered email with the transaction ID, payment date, plan, and a short description. We aim to respond within 3–5 business days. Approved refunds return to your original payment method, usually within 5–10 business days (bank timelines vary).

5.What Isn't Refundable

  • Unused periods without a qualifying reason above;
  • Dissatisfaction with AI output quality or study/exam outcomes;
  • Usage already consumed (tokens, questions, prompts, matches);
  • Accounts terminated for violating our Terms of Service or AI Use Policy;
  • Beta or early-access features.

6.Chargebacks

If you dispute a charge with your bank before contacting us, we may suspend the related account while it’s reviewed. Contact us first — most billing issues resolve quickly.

7.Changes

The version of this policy in effect at the time of your purchase applies to that purchase. We’ll give notice of significant changes.

Questions about this policy?

Reach the RowQ team — we usually reply within a couple of days.

Supportsupport@rowqstudy.comPrivacyprivacy@rowqstudy.comSecuritysecurity@rowqstudy.com

More policies

Privacy PolicyWhat information RowQ collects, how it's used and shared, how long it's kept, and the rights you have over it.Terms of ServiceThe agreement that governs your RowQ account — what the Service is, acceptable use, plans, fair play, and liability.Subscription & Pricing TermsRowQ's paid plans — what each includes, how usage limits work, and how plan changes are handled.AI Use PolicyThe rules for RowQ's AI features — accuracy limits you should know about, what's allowed, and what isn't.Grievance & ContactHow to reach RowQ for support, privacy requests, and security reports — and how to raise a formal grievance.